Authorship and expertise
Silvana Santos
Partner, Quality Management specialist
Silvana Santos is a Konvéz co-founder and Quality Management specialist working on the development and evolution of Konvéz Quality.
Since 2018 she has worked with Quality Management for products and services, including management systems, processes, continuous improvement, ISO 9001 and AEO. At Konvéz, she turns practical experience into requirements, business rules and product decisions.
Areas of expertise
- Quality Management Systems
- ISO 9001 and AEO
- Process management and mapping
- Indicators and performance
- Nonconformities and action plans
- Audits and compliance
- Continuous improvement
- Business rules and functional validation
- Konvéz Quality implementation