Disputes
BL disputes handled to the end.
When an incident has a dispute, it gets its own handling, with technical justification, BL number and carrier fee.
Available on these plans
- Freenot included
- Starterincluded
- Professionalincluded
- Businessincluded
- Enterpriseincluded
Why handle disputes with a method
A contested fee with no technical justification and no follow-up usually ends up as a loss. Handling each dispute with the BL, the carrier fee and a status makes it clear what is still open and how much is at stake.
Handling status
Open
The dispute is created linked to the incident.
In progress
Technical justification, BL and carrier fee recorded.
Completed
Outcome recorded and amount tracked in financial control.
Day to day
Who operates
Records the technical justification, the BL and the carrier fee in the dispute itself.
Who leads
Sees which disputes are in progress and the exposed balance per BL.
Dispute analyst
Works only on the incidents that have a dispute, without getting lost in the rest.
What comes with it
Analyst profile
The Dispute Analyst sees only incidents with a dispute.
Linked to the incident
All the incident’s evidence is one click away.
Exposed balance
Carrier fee and exposed balance per BL.
Works together withIncidentsRecovered valueTAPI
- Add a comment to this dispute with the technical justification sent to the carrier.
Explore the other modules
- Documents: Procedures, manuals and forms with drafting, consensus and approval, mandatory reading and a reminder before they expire.
- Incidents: Record the incident with evidence, follow the supervisor review and the Quality analysis, and see what it cost and how much can be recovered.
- Nonconformities: Handle nonconformities with 5 whys or Ishikawa, a 5W2H action plan and an effectiveness check. If it didn’t work, the NC goes back to root cause.
- Audits: Plan internal, external, customer and supplier audits, record findings with evidence and create an NC or improvement opportunity straight from the finding.
- Risks: 5×5 probability and impact matrix, inherent and residual risk, treatment with actions and deadlines, and alerts when a department piles up NCs.
- Suppliers: Weighted questionnaire, Gold, Silver, Bronze or Rejected rating and re-evaluation on time. Suppliers answer through a link, no login needed.
- Recovered value: Financial control of incidents shows the amount involved, what was recovered and what is still open.
- TAPI: TAPI adds up each employee’s losses over 12 months and suggests an action and a deadline for each band.
- Management reviews: ISO 9001 9.3 input topics created automatically, participants, decisions that become an NC or OM, and minutes in PDF.
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